Summary
IT professional experienced working in a fast-paced environment that demands strong organizational, technical and interpersonal skills. I am committed to superior service, detail oriented, resourceful and able to multi-task.
• Computer Operations
• Computer Security
• Customer Service
• Firewalls
• Hardware Setup
• Issue Resolution
• Mentoring and Training
• Networking
• Office Applications
• Office Equipment Operations
• PC Support
• Project Management
Experience
A-Com Integrated Solutions offers a wide variety of IT services for small to mid-sized organizations in the commercial business, healthcare, and public sector industries.
• Cyber Security Evaluation
• Infrastructure Evaluation and Recommendations
• Network Design and Implementation
• IT Consulting
• Managed IT Services
• Network Cabling and Routing
• Network Health Reports
• User Web Tracking
• Automated System Updates and Security Patching
• Around-the-clock 24/7/365 Support Desk
• Advanced Security and Protection from Viruses and Malware
• Onsite and Cloud Backup, Disaster Recovery Management
Intrannuity provides on-demand solutions for customer subscription and payment management, specializing in member centric organizations.
Responsibilities include desktop support, web hosting and website management, application and hardware configuration, server and network management in a Windows AD environment comprised of 20+ servers and 130+ desktops.
OS:
Ubuntu Linux
Virtualization using Hyper-V
Windows 7
Windows Server 2003
Windows Server 2008
Windows Server 2012
Windows XP
WWW:
Apache
ColdFusion
Gene6 FTP Server
Internet Information Services (IIS)
Applications:
Spiceworks
SupportSuite
Wordpress
Zurmo
DBMS:
MySQL
Email Servers:
Exchange 2003
Rackspace Email
Rackspace Hosted Exchange
Network:
Netgear
SonicWALL
Previous:
Red Hat Enterprise Linux
Small Business Server (SBS) 2003
Virtualization using VMware Server
Windows 2000
Apache Tomcat
JBoss
Zend Core
AWStats
Big Brother
JIRA
Joomla CMS
JSPWiki
MRTG
Openfire
Post Affiliate Pro
SendStudio/Email Marketer
vTiger
Microsoft SQL Server 2000
Microsoft SQL Server 2005
Microsoft SQL Server 2012
MDaemon
Cisco
HP
Netwolves Wolfpac Firewall
Managed personnel responsible for supporting the ARIS Envision billing system, an IBM iSeries 720, and the LAN/WAN. Managed security access profiles and standards across all platforms and systems. Served as SQL DBA and Network Admin for client/server environment running Windows NT 4 and Server 2003, with EMC CX200 SAN and Powervault 132T tape library, on Dell hardware.
Participated in migration efforts from the PSC Wireless GSM/TDMA network to Alltel CDMA.
Positions Supervised:
Network Administrator
Technical Support Specialist
Systems Operator
Business Intelligence Analyst
Utilized:
Crystal Reports
MS SQL
VERITAS Backup Exec
VBScript
Batch Tools
Remedy
osTicket
Managed personnel responsible for supporting the ARIS Envision billing system, an IBM iSeries 720, and the LAN/WAN. Managed security access profiles and standards across all platforms and systems. Performed programming and maintained applications residing on the IBM iSeries 720. Served as SQL DBA and Network Admin for client/server environment running Windows NT 4 and Server 2003, with EMC CX200 SAN and Powervault 132T tape library, on Dell hardware.
Positions Supervised:
Network Administrator
Technical Support Specialist
Systems Operator
Business Intelligence Analyst
Utilized:
Crystal Reports
MS SQL
VERITAS Backup Exec
VB.Net
VBScript
Batch Tools
osTicket
Application development and maintenance on an IBM iSeries platform for a regional wireless carrier. Carried out manual billing runs. Served as SQL DBA and worked with Network Admin to support systems hardware.
Member of team tasked with conversion from iSeries based PSA, Inc. (PSASoft.com) billing system to client/server ARIS Envision (ARISInc.com).
Utilized:
RPG
CL
DDS
SQL
Query
FEU
Connect:Direct (NDM)
Schedule Master
MS SQL
Crystal Reports
DOS Batch Tools
Supervised multiple night shifts that were responsible for monitoring the batch runs, and responding to any problems. Mentor personnel, provide adhoc reports, and tune batch processes to perform better. Participated in standards committee to produce controls for programmer access to Production data.
Utilized:
COBOL
JCL
DB2
IMS (Exec DLI)
Easytrieve
Endevor
File-Aid (MVS,IMS,DB2)
SyncSort
NDM (Connect:Direct)
Xpediter
Strobe
Netman
Application development on an IBM zSeries platform for a credit card processor. Data mining and adhoc reporting, thru the use of Easytrieve, and custom utilities. Provided support for the nightly batch runs, managed other personnel involved with this task. Spearheaded tuning of batch jobs to insure that we met SLAs.
Utilized:
COBOL
JCL
DB2
IMS (Exec DLI)
CICS
Easytrieve
Endevor
File-Aid (MVS,IMS,DB2)
SyncSort
NDM (Connect:Direct)
Xpediter
Strobe
Netman
Education
Crystal Reports
VB .NET
Advanced Assembler
Advanced OS390 COBOL
CA-Easytrieve
CA7 Concepts & Facilities
CICS Command Level II
COBOL Dump Reading
Endevor
File-Aid (MVS,IMS,DB2)
Netman
SyncSort
Strobe
VSAM
Xpediter
COBOL
Assembler
CICS
DB2
IMS
JCL
Finance